Ownership Experience

Exceptional service for exceptional owners

When you join the Audi family as a valued owner, we return the favor with unparalleled service, support and convenience. By financing with Audi Financial Services you are offered online account management, a dedicated, U.S.-based service call center, and a wide selection of protection plans and financing options that are right for your budget. You chose an Audi vehicle because you expect more out of a vehicle, and that's an experience we're happy to deliver.
Steps to take before your lease ends.
Whether you are ready for something new or can't let go of your current Audi model, we'll walk you through preparing for the Lease-End Process.

We know you're busy, so we help make financing an Audi simple.

Audi Financial Services has plenty of options when it comes to paying your bill. We're helping to make it easier to manage financing your vehicle.

Online Bill Payment
Click the "Login To Your Audi Financial Services Account" link to manage your account, make online payments, manage statements, request a payoff quote, or switch to paperless invoicing.
Automatic Payments
Set up scheduled withdrawals and we'll help make sure your payment is made on time, every month. You can enroll or cancel this service at any time by accessing your account at http://www.audifs.com/myaccount.
Payment by Phone
Call the Audi Financial Services Interactive Voice Response system at 1-888-AFS-AUDI (237-2834) 24 hours a day to access this feature. This convenient automated tool allows you to make a monthly payment over the phone. Have a check ready for reference. You will be asked to provide your Bank Routing Number and Checking Account Number.1
Payment by Mail
Send your monthly payments, property tax, late charges, sales tax and extra payments to the address listed below or check the front of your billing statement for your designated payment address.

Audi Financial Services
P.O. Box 5215
Carol Steam, IL 60197-5215
  1. Payment will be processed the same day if made prior to 5pm Eastern Time/4PM Central Time. All other payments will be processed the following business day.

Customize your payment methods and access your Audi Financial Services account anywhere, anytime.

Online account management offers you:
  • Access to your account 24/7
  • The ability to set up automatic monthly payments
  • Online account options & paperless billing

Find Your Next Audi

At Audi, engineering takes center stage and visionary technologies like ASP® aluminum space frames, Audi MMI® touch and Audi quattro® all-wheel drive make the driver's experience a more rewarding one. When we say Luxury has Progressed, this is what we mean.

We know we've got you thinking, so here are a few answers to some commonly asked questions.

How many miles do I get on a lease?
Most standard leases are calculated based on a specified number of miles you can drive, typically 15,000 or fewer per year. You can negotiate a higher mileage limit, but you will normally have an increased monthly payment since the vehicle's depreciation will be greater during your lease term. If you exceed the mileage limit set in the lease agreement, you'll probably have to pay additional charges when you return the vehicle.

What is the Audi Pure Protection Program?
We offer a range of service and protection plans for any Audi driver. The Audi Pure Protection Program includes a portfolio of coverage options in conjunction with or above the manufacturers warranty for your Audi vehicle.

  • Vehicle Service Contract Plan
  • Certified Pre-Owned Service Contract Plan
  • Term Care Select Service
  • Guaranteed Asset Protection (GAP) Plan
  • Lease Excess Wear Protection
  • Road Hazard Tire and Wheel Coverage

Who should I contact for questions regarding my Audi Financial Services Account?
Please contact Audi Financial Services Customer Care at (800) 428-4034 (8AM - 10PM Eastern Time, Monday - Friday).

Who should I contact if I am within the last 90 days of my lease?
If you are within the last 90 days of your lease, please call Audi Financial Services Lease End Services at 1-866-277-8191, 9AM - 8PM, Eastern Time, Monday - Friday.

Who should I contact to schedule my lease end inspection?
SGS, a third party inspection company, will schedule an inspection at your home, office or dealership. You may contact SGS at (800) 340-4080 (8AM - 8PM Eastern Time, Monday - Friday). Or, you may login to your Audi Financial Services account at www.audifs.com/accountadvisor to schedule an appointment.

How can I calculate my mileage on my current lease? During the last year of your lease, login to www.audifs.com/accountadvisor to access our mileage calculator tool.

Contact Info

Audi of Charlotte

9300 E. Independence Blvd.
Directions Matthews, NC 28105

  • Sales: (877) 217-9603
  • Service: (888) 558-6343
  • Parts: (888) 570-0976


  • Monday - Friday 8:30am to 8:00pm
  • Saturday 8:30am to 6:00pm
  • Sunday 11:00am to 5:00pm
  1. Audi of Charlotte

    9300 E. Independence Blvd.
    Matthews, NC 28105

    • Sales: (877) 217-9603
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Your privacy is important to us.
Audi of Charlotte takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. Read our privacy policy.
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