Customer Reviews


March 13, 2017
Lipscomb
My husband and I visitited the Audi dealership of Charlotte a few weeks back to purchase a pre-owned vechicle to be exact an Infinite M37S. I had a conversation with my husband about the friendliness of salemans and the customer service we received from dealership although we weren't there to purchase an Audi car they treated as though we were.....Walter Shelton I thank you again for your humbling spirit may God continue to bless you... Peppi Bonocore thanks to you may God bless you as well


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March 13, 2017
Casey Cline
Audi of Charlotte was able to help me find the vehicle I was looking for without wasting my time. Richard was very prompt about getting me the information I needed to make the purchase and was very helpful in identifying the vehicle I needed. It was a very quick process. The sales staff were very friendly and knowledgeable with their


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March 13, 2017
caseycline
Audi of Charlotte was able to help me find the vehicle I was looking for without wasting my time. Richard was very prompt about getting me the information I needed to make the purchase and was very helpful in identifying the vehicle I needed. It was a very quick process. The sales staff were very friendly and knowledgeable with their products. Overall, I am very pleased with the service I received and very satisfied with my purchase.


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March 09, 2017
Audi1
Quincy is the most professional sales rep that I have ever worked with at a car dealership. He has competiitive urgency at a high level, high rapport building and probing ability. He is solid and your business is very fortunate to have him. He believes in the product! Ray Cronin


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March 07, 2017
Docdan
Enjoyed the experience overall. In and out quickly. Minimal haggling over price or extras. Car was ready when I arrived. Walter, Pepsi, and Kyle respected my time and made sure I was on the road in my new A7 quickly


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March 03, 2017
Heather Hanes Thompson
we worked with Walter - very friendly and helpful. We got in the car that we wanted with no fuss. THe whole team worked together to help us achieve our goal.


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March 02, 2017
Wowed Customer
From the time I met the salesperson I knew that the experience would be memorable. Ernesto was extremely professional and was not pushy or overbearing. He knew the product and did a great job selling the value of the car. He provided excellent customer service.


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February 28, 2017
NoThankYou
I felt from the moment I entered the dealership the Audi car buying experience was going to be enjoyable. From the warm welcome, to the education provided by the Brand Specialist, to the experience of the test drive, and into the financial agreement I was pleased. It is very rewarding to be surrounded by a team a individuals passionate about the Audi Brand and Experience.


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February 28, 2017
Amy
Not having purchased a new vehicle in nearly 14 years, I was nervous going in but I have to say my experience with Audi of Charlotte was nothing short of wonderful! I purchased an Audi Q5 and Ernesto and Peppi were excellent to work with.


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February 28, 2017
okey93
I recently purchased an Audi Q7 and the service from everyone was impeccable, in particular Ernesto. Having recently relocated my family from the U.K. Ernesto was patient, never forced his views or the sale on me. He took his time to explain the features of the cars and was very helpful in answering any questions I had.


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February 27, 2017
shannon
Rich was very well informed on the car and really showed us how the car handles and its performance. We've not yet decided on a car, but the Audi is one of our top picks.


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February 24, 2017
Steve
We bought a new q7 and it was a fantastic experience. Obviously the car speaks for itself and is excellent. But we were extremely lucky to have Patrick work with us and don't know if we would have bought the car if not for his excellent service throughout. He is wonderfully knowledgeable, easy going, and overall great at his job. He explained things very well and was extremely patient in answering the myriad of questions that my wife and I had. I never felt pressured. Since our purchas


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February 22, 2017
Chris
The dealership had a good selection of Q7s in stock. The sales process was quick and painless and I received a fair offer on my trade in. I had been concerned that given how difficult it is to find a Q7 that they would not be willing to give me a reasonable trade-in value. Overall the negotiation was straightforward and I didn't have to spend much time at the dealership.


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February 22, 2017
Jlenhart
Hey!Erlan is a very patient young man and you can ask thousand of things and he's happy to help. He told me he just got engaged.Congrats!! This man needs to provide family. Please go see him if you wanna buy Audi or other used cars! :)


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February 16, 2017
Tim B.
What a great new car buying experience! Our salesman Walter Shelton was tremendous! He's truly a great Audi brand ambassador...very friendly, knowledgeable and passionate about the product he represents. He answered every question we threw at him. He took plenty of time to demonstrate the high-tech features of various Audi models, as well as the variety of in-vehicle services available through Audi. In the end, we selected a new 2017 Audi A4 and could not be happier. I cannot say enough ab


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February 13, 2017
MattM
Great experience all around; we found what worked quickly and made a trade. Richard was knowledgeable and accommodating. Love my new Audi TT! Highly recommend!


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February 12, 2017
Docsusan
Very pleased so far with the friendly staff and excellent customer service. Looking forward to years of happy Audi ownership. Everything has been easy and I feel very well taken care of.


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February 08, 2017
Marie Dockery
We contacted the service department the night before and arrived shortly after they opened. The guy who assisted us the night before was waiting and trusted us to show him the problem we had; we were told to go grab some food and wait for his call. I'm glad we did because we were informed of the cost of repair and when it would be


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February 08, 2017
Carl Zimmerman
As an Audi enthusiast for over 12 years - this is undoubtedly the best place to buy and service your Audi.


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February 06, 2017
happy customer
Rich Gouahn was my sales rep during my car buying experience. Great guy, great personality and very knowledgeable of the Audi product. We did a majority of the work remotely via email, phone and Txt due to my travels. He was always available with quick response. When I am ready for another Audi he will be my go to person.


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February 03, 2017
melcliver
I took my Audi in for the regular 45/55k mile service and I couldn't have been more pleased with my service. Mark was absolutely fantastic and a real pleasure to work with! My car was serviced in no time at all and cleaned to perfection. Not to mention, he was able to get me an amazing deal - he provided my service at no cost as the previous owner of my car failed to get the required service!! I will never go anywhere but Audi of Charlotte again! Thanks, Mark!!!


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February 01, 2017
Burch Mixon
I walked in at 2:30 and met Chris, he showed me several cars and I drove out with a new Q7 in a few hours.


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January 31, 2017
Armour2017
Erlan made our car buying experience very easy and enjoyable. He was professional and knowledgeable about Audi. He was ready for us as soon as we arrived at the dealership and he valued our time. He was also great about answering any question that we had.


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January 31, 2017
SmartCar2017
The experience with Richard was outstanding. He was very knowledgeable and mad the process easy. His sales manager was also very helpful and left us with a pleasant experience.


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January 30, 2017
Faulknerkim7
I had a very good experience at this dealership. It's was some of the best people I endured with buying a car I will recommend it to anyone


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January 30, 2017
Drew.Shuping
Carlos did a great job of working to find the right car to meet my wants (color/technology) and needs (budget). Great experience over all.


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January 28, 2017
Adalbert
I recently went to the Audi of Charlotte in Mathews, NC where Ernesto kindly took care of me. He was very professional and took care of all my needs, even though we confused him with the paper work. 5 stars for you Ernesto.


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January 27, 2017
Jayne
I recently purchased a Certified Pre-Owned Audi A6. I new exactly what year, make, model, options, and interior/exterior colors I was looking for before visiting the dealership. What appeared to be my ideal car popped up as 'Newly Listed' on AutoTrader. I called and spoke with Ernesto. He was extremely professional, answered my questions clearly, and scheduled an appointment for me to see the car. When I arrived at the dealership, the car was already pulled around and ready for me to see


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January 26, 2017
nickcathey
We wouldn't think of going anywhere else except Audi in Matthews. Chris was superb to deal with. Very knowledgeable. Loved the experience. Customer for life!


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January 25, 2017
Indecisive customeršŸ˜‰
I saw a vehicle online and went to the dealership. Ernesto greeted us and provided excellent customer service. I was indecided when I left because I had my mind set on two vehicles, one which was at another dealership. I chose to purchase the vehicle at Audi because of the professionalism and his willingness to deal with an indecisive customer (me)! We exchanged several emails, texts, and phone calls. He never pressured me, most of the communication was initiated by me with a lot of questions


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January 23, 2017
Fordman777
I visited Audi of Charlotte recently to purchase a used car that I was interested in on their website. I was greeted at the door by Ernesto who already had the car pulled to the front for me to see. He was very polite and not pushy. I recommend this dealership to everyone who appreciates professionalism and to everyone who appreciates attention to detail. I will be buying here again for sure.


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January 22, 2017
royson fernandes
I had an excellent customer experience here. Patrick Hayden was extremely helpful and very knowledgable. He helped me understand everything that I should consider when buying a new or old vehicle and also explained leasing to me, which I had never previously considered. Though I ended up buying an Audi Q5 CPO at a different location,


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January 22, 2017
angelo,gail8606
Larry, our salesperson, made us feel comfortable as soon as he shook our hands. He heard us and customized his approach to meet our needs. Quincey, the floor manager and Marcus the financial person were also incredibly responsive. Thank you for a great experience!


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January 20, 2017
Cats Audi
The knowledge of the vehicle that Chris gave us while also learning about what we were looking for was awesome. He is the best sales person I have ever met . He was not pushing or over barring. It was very interesting and very informative. He really made us feel relaxed and we had a very enjoyable time. If it wasn't for Chris we probably would not have purchased the car.


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January 15, 2017
HappyA7Owner
I had my sights set on an A7, but ultimately test drove an A6 because I didn't think I could get the A7 at a comfortable price point. I liked the A6, but it just wasn't what I was looking for. I was on my way out the door to the Mercedes dealership (which I've always driven) when Tony stopped me and told me to come back inside and let him take another shot. About 90 minutes later, I drove off in my 2017 A7. Tony's efforts broke a longstanding relationship with Mercedes, and he di


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January 14, 2017
Cgrier49
Tony (salesman) was amazing help, very knowledgable and helpful and never made us feel pressured or like we were being "sold". Kyle the tech aid was very helpful and accommodating in helping us learn everything and get it all set up. They made it a great (leasing) buying experience


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January 08, 2017
Mudrika
The dealership was very friendly, cooperative and caring with their customers. We were introduced to the amazing world of AUDI by the very well informed Audi Specialist, Chris DeRoss. He explained all the details and helped us place an order for custom-built vehicle to suit our needs. The paperwork and delivery were all handled in the smoothest manner possible. I would certainly recommend this dealership to anybody in need of an Audi.


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January 08, 2017
Croft1999
This is our first Audi vehicle and after doing extensive research we selected the A3, the entire staff at the dealership were extremely friendly and easy to work with. We love our new A3.


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January 07, 2017
Srg
Calm environment Knowledgeable sales and technical crew Meeting with finance and completion of paper work could have been faster Over all happy and would return for additional needs


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January 07, 2017
Whit123
Walter was warm, kind and very knowledgeable regarding the Audi I chose. Not only that, but he and his team worked in repairs of older vehicle and went above and beyond to have these repairs done in a timely manner at what is undoubtedly a very hectic time of year. Not only did they see to the needed repairs, but they exceeded expectations with cosmetic repairs and detailing! Awesome service Walter and service department!!


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January 06, 2017
tackett833
Carlos Sunsin and the team at Audi of Charlotte was great to work with. Ended up with the vehicle I wanted on the terms I wanted. Peppi Bonocore was great to work with on finalizing the paperwork. Not high pressure, offered to let me take the car home. Beautiful show room with a welcoming feeling from all associates. The associates that helped me learn about how to use the car were fantastic as well. One of them even downloaded some popular songs into my library, which I have enjoyed havin


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January 06, 2017
Michelle Coffino
Today my 20 year old daughter bought her first Audi on Her own! I always share good and bad experiences so others have the opportunity that I was blessed to have. Let me share what this sales associate did for my family for all. I called the Service Manager Kenny B. who I have been working with since my triplets were 8 yrs old no


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January 03, 2017
zack5445
Although I decided to purchase another brand of vehicle, I will say the experience with Erlan was top notch. I was very impressed with the whole process. Erlan was the most informative, knowledgeable, and professional representative that I dealt with out of the 3 dealerships I visited. Although I didn't purchase with Erlan today, I will certainly keep him in mind for my next purchase.


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January 03, 2017
jakesuss
Richard Gouhin, Peppi Bonocore, and the entire staff were terrific. They were informative without being pushy. We got exactly the service and car we wanted.


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January 03, 2017
Oldbuickguy
Delaership was very helpful during hectic period over the holidays. Everyone was curtious. I was able to look at several different models in order to make my decision. I did not feel any pressure in the sales process which I really appreciated.


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January 01, 2017
saint3355
I had a good experience. I enjoyed the test drives and found a car I like very much. I was able to get more car than I originally expected.


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January 01, 2017
wfu1985
An excellent experience from the moment we walked in the door and met Sarah and test drove the car, test driving again, learning more about the car, and working with Walter on the purchase, and then tech training with Kyle. Sarah, Walter, and Kyle are stellar at customer service.


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December 31, 2016
M five
this dealership is Amazing! It's not clogged with cars on the showroom floor and everyone is friendly.! my salesman, Walter, A Consummate Professional.!!!! This is my first Audi after driving bmw's for the last 15 years. Walter was succinct in his explanation of all the cars' features, the paperwork was a breeze, and value you receive for your dollar is astounding! Now I know why Audi sales have been exploding. Thanks again to Walter for a Great Presentation, and Thanx to Audi


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December 30, 2016
Dukegirl61989
I brought my car in for a repair and it turned out the repair was going to be half the value of the car. I had a 2005 Audi so the timing turned out to be good to just trade the car in. The service center connected me to the sales team very efficiently. The sales rep was very helpful and not pushy at all when I consulted on the appraisal value of my old car. However, I did feel pressured to come back in the same day, either to retrieve my car and pay for part of the services or to trade it in.


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Audi of Charlotte

9300 E. Independence Blvd.
Directions Matthews, NC 28105

  • Sales: (877) 217-9603
  • Service: (888) 558-6343
  • Parts: (888) 570-0976